Introduction to Negotiation
This course teaches the techniques for managing situations that are not instinctive; they must be learned. Experienced negotiators make a conscious decision about what type of negotiation strategy to use, based on a number of factors such as the importance of relationships and what is at stake. Understanding key concepts such as the "best alternative to no agreement," reservation price, and the "zone of possible agreement" can help you conduct a successful negotiation. Since power is a fundamental dynamic in negotiations, it is important for negotiators to have a basic understanding of ways they can exert and gain power in a discussion.
Negotiation: Making Business Deals
This course helps managers, executives, and other potential deal-makers learn the essential strategies and skills to conduct successful business negotiations. Students in this course will explore the fundamentals of deal-making with the help of games, videos, interactive exercises, case studies, and other engaging content.
Negotiation: Resolving Disputes
This course is designed to help managers and other decision-makers learn how to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies. Students in this module will explore the fundamentals of Dispute Settlement Negotiation.